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Fax 905-752-4477
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News and Articles

Auto Reform Fri, Apr 15, 2016

On June 1, 2016, important changes to automobile insurance in Ontario are coming, which will give you more choice and control over your insurance and premiums.

Click here for more information on Ontario Auto Insurance Customized

Click here for more information on Ontario Auto: you have choice

Anti Spam Legislation Wed, Jul 9, 2014

Breckles Insurance Brokers is compliant with the New Anti Spam Legislation effective July 1st, 2014.

Introducing Breckles Insurance mobile! Wed, Oct 17, 2012

Download our mobile app

 




Unique Access Code 10226

For iPhone

Username: Breckles
Password: pass10226
 

Accessible Customer Service Plan Tue, Jul 17, 2012

Providing Goods and Services to People with Disabilities

Breckles Insurance Brokers is committed to excellence in serving all customers including people with disabilities.

Assistive devices
We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our products and services.

Communication
We will openly communicate and respond to people with disabilities in ways that take into account their disability.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  There are no fees applicable to support persons.

Accessible Customer Service Plan

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities i.e.: Elevators, Automatic door opener, Ramp, Reserved Parking, Bathrooms, Telephones and Computers, Breckles Insurance Brokers Limited will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on the Fourth floor front reception doors, and the building owner will place a notice in the front lobby for which they are responsible.

Training for staff

Breckles Insurance Brokers will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.

Individuals in the following positions will be trained:  Customer Service Brokers, Sales Brokers, Accounting Representatives, Administrative Staff, Claims Brokers and Managers.
   
This training will be provided to employees within 1 month of their date of hire.

Accessible Customer Service Plan  

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard  
  • Breckles Insurance Brokers plan related to the customer service standard  
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the TTY Relay System and Email
  • What to do if a person with a disability is having difficulty in accessing Breckles Insurance   Brokers goods and services

Staff will also be trained when changes are made to our plan.

Feedback process

Customers who wish to provide feedback on the way Breckles Insurance Brokers provides products and services to people with disabilities can verbally provide feedback to an onsite manager or email at select@brecklesgroup.com.

Accessible Customer Service Plan  

All feedback will be directed to Elena D’Agostini, Vice President Operations and Human Resources.

Customers can expect to hear back within 30 days.

Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies

Any policy of Breckles Insurance Brokers that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Changes to Auto Insurance in Ontario Tue, Jul 17, 2012

IMPORTANT NOTICE GIVING YOU MORE CHOICE - On September 1, 2010, important changes allowed you to customize the Accident Benefits portion of your Ontario Automobile policy. This enables you to make choices that suit your needs, on the benefits you purchase which may influence the price you pay for insurance. The reforms and new choices are effective September 1, 2010. If your policy renews before September 1, 2010, your benefits will remain unchanged until your next renewal. After September 1, 2010, however, you may choose to make changes to your policy prior to its renewal. As these changes impact your policy, take the time to review the documents your insurer will be including with your renewal.

For general information about changes to auto insurance in Ontario, contact:

Insurance Bureau of Canada
www.ibc.ca
Telephone:(416) 362-9528
Toll-Free:1-800-387-2880

Financial Services Commission of Ontario
www.fsco.gov.on.ca
Telephone:(416) 250-7250 Toll-Free: 1-800-668-0128

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